Customer Service Agent I
SUMMARYThis position provides customers and end users with customer, product and/or technical support by performing the following duties.ESSENTIAL DUTIES AND RESPONSIBILITIESAdherence to SYKES...
View ArticleCustomer Service Representative - CSR - Call Center
We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that...
View ArticleInterim Team Leader
GENERAL PURPOSEThe Interim Team Leader role is specifically designed as a training position for employees who meet the performance criteria and have an interest in progressing to the Team Leader...
View ArticleInterim Team Leader
GENERAL PURPOSEThe Interim Team Leader role is specifically designed as a training position for employees who meet the performance criteria and have an interest in progressing to the Team Leader...
View ArticleCustomer Service Trainer I
SUMMARYResponsible for the delivery of account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation...
View ArticleReceptionist Site Operations
SUMMARYThe Receptionist acts as the first point of contact for visitors and callers to the the U.S. call centers.ESSENTIAL DUTIES AND RESPONSIBILITIESAdherence to SYKES policies on ethics and...
View ArticleReceptionist Site Operations
SUMMARYThe Receptionist acts as the first point of contact for visitors and callers to the the U.S. call centers.ESSENTIAL DUTIES AND RESPONSIBILITIESAdherence to SYKES policies on ethics and...
View ArticleOMD Analyst
SUMMARYThis position assists with long range planning and on-going analysis of real time performance and the determination of alternative plans when necessary.ESSENTIAL DUTIES AND...
View ArticleInterim Team Leader
GENERAL PURPOSEThe Interim Team Leader role is specifically designed as a training position for employees who meet the performance criteria and have an interest in progressing to the Team Leader...
View ArticleTeam Leader HCP
GENERAL PURPOSEThis position routinely supervises two or more full time customer service agents HCP. This position must be a Registered Dietitian or Registerd Nurse. Responsible for the daily/monthly...
View ArticleMgr Site HR Operations
SUMMARYThis position is responsible for all aspects of human resources and personnel management within a U.S. call center.ESSENTIAL DUTIES AND RESPONSIBILITIESOversees the recruitment, pre-screening,...
View ArticleQuality Assurance Representative
SUMMARYThe position is responsible for monitoring the telephone interactions of all employees.ESSENTIAL DUTIES AND RESPONSIBILITIESAdherence to SYKES policies on ethics and integrity.Coaches and...
View ArticleCustomer Service Representative - CSR - Call Center
We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that...
View ArticleCustomer Service Representative - Your Fashionista Upscale Retail or Banking...
About the Job: Do your friends call you a fashionista? Just HAVE to have that pair of shoes you saw in Pinterest? Dying for that blinged out phone cover and when it arrives it is missing a stud?...
View ArticleCustomer Service Representative - CSR - Call Center
We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that...
View ArticleRecruiting Coordinator
GENERAL PURPOSEThis position administers the recruiting and selection process to meet the needs of the U.S. call center while ensuring all recruiting practices are in compliance with applicable...
View ArticleRecruiting Coordinator
GENERAL PURPOSEThis position administers the recruiting and selection process to meet the needs of the U.S. call center while ensuring all recruiting practices are in compliance with applicable...
View ArticleBilingual Customer Service Representative (French Canadian-English) - Service...
We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that...
View ArticleMgr Account Operations
SUMMARYThis position plans, coordinates and directs the support service delivery on client accounts and takes the lead role in client interaction ensuring client satisfaction and providing account...
View ArticleTeam Leader
Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet the performance criteria and have an interest in...
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